Journey Mapping
Map how people move through your service, together, on one board
Bizby is the Canadian-hosted whiteboard where product, service design and policy teams map customer and citizen journeys, find where they break, and agree what to fix first.
A federal tribunal's product team runs its journey maps, roadmaps and standups on Bizby every day.
Lay out every stage from first contact to outcome on a canvas the whole team can edit at once.
Columns for each stage, with the actions, channels and touchpoints people use at every step.
Capture what people think and feel with sticky notes, so the low points stand out.
Mark where the journey breaks and note the opportunities right where they happen.
Bring in frontline staff, researchers and stakeholders, including people from outside your team.
Everyone edits the same board live, in workshops or on their own time.
Invite colleagues from other teams with a link, no account needed to view or contribute.
Discuss a step in place and react to sticky notes to show agreement.
Move from insight to a plan without copying everything into another tool.
Let the group pick the pain points that matter most.
Summarize a frame of findings into themes and next steps in one click.
Track the improvements you commit to, with owners and dates, on the same board.
Bizby is a Canadian company and your boards are hosted in Canada, in Toronto and Montreal, so government teams can map citizen journeys without sending that work outside the country. Our SOC 2 Type II report is available under NDA.
Start from a journey map with stages and lanes already laid out
Work in either official language
Bring your existing journey maps with you
AI processing runs in Canada East
| Bizby | Miro, Mural, FigJam | |
|---|---|---|
| Company headquarters | Canada | United States |
| Ontario Procurement Restriction Policy | Not restricted | Restricted from new Ontario public sector contracts |
| Where your boards are hosted | Toronto and Montreal | Varies by vendor and plan |
Join teams across Canada who use Bizby for journey mapping.
A customer journey map shows the steps a person goes through to reach a goal with your organization, such as applying for a service, along with what they do, think and feel at each step. It helps teams see where the experience breaks and decide what to improve.
Yes. Open the Bizby journey map template and it becomes a live board you can edit with your team. You can start on the free plan.
Your data is hosted in Canada, in Toronto and Montreal, and never leaves the country.
Yes. Ontario's Procurement Restriction Policy applies to US-headquartered vendors. Bizby is a Canadian company, so it is not affected.
Yes. Bizby imports boards from Miro and Mural, so your existing journey maps come with you.
Yes. Bizby's SOC 2 Type II report is available under NDA. Contact us to request it as part of your security review.