Service Blueprinting
See what people experience and everything behind it, on one board
Bizby is the Canadian-hosted whiteboard where service design and operations teams map the customer journey against the staff work and systems behind it, and find where the service breaks.
A federal tribunal's product team runs its journey maps, roadmaps and standups on Bizby every day.
Line up what people see with what your organization does to deliver it.
The steps people take, stage by stage, across the top.
Staff actions people see, and the work they do not.
The systems and teams that make each step possible.
Mark the failure points and waits, and agree which to fix first.
Flag where the service fails or slows down.
Let the group vote on the failure points that matter most.
Record what you decided to change at each failure point.
Bring frontline staff and partners into the map, not just the design team.
Everyone edits the same board live, in workshops or on their own time.
Invite colleagues from other teams with a link, no account needed to view or contribute.
Turn a blueprint into a short summary for leadership in one click.
Bizby is a Canadian company and your boards are hosted in Canada, in Toronto and Montreal. Our SOC 2 Type II report is available under NDA.
A basic and a detailed service blueprint
Work in either official language
Bring your existing blueprints with you
AI processing runs in Canada East
| Bizby | Miro, Mural, FigJam | |
|---|---|---|
| Company headquarters | Canada | United States |
| Ontario Procurement Restriction Policy | Not restricted | Restricted from new Ontario public sector contracts |
| Where your boards are hosted | Toronto and Montreal | Varies by vendor and plan |
Join teams across Canada who use Bizby for service blueprinting.
A service blueprint maps the steps a person takes through a service against the staff actions, systems and support processes behind each step. It shows where the service breaks and why.
A journey map focuses on what the person does and feels. A service blueprint adds what your organization does behind the scenes, so you can see the cause of each problem, not just the symptom.
Your data is hosted in Canada, in Toronto and Montreal, and never leaves the country.
Yes. Bizby's SOC 2 Type II report is available under NDA. Contact us to request it as part of your security review.
Yes. Bizby imports boards from Miro and Mural, so your existing service blueprints come with you.